Customer Service Advisor

Are you an experienced Customer Service Advisor looking for a new opportunity, if so we have an exciting new role on the H2 portfolio working with a well established distribution company on a part time basis to cover maternity leave.

You will be dealing with high volume inbound calls and complex issues on a daily basis.  You must be proficient with Microsoft packages and IT with strong administration skills.

Reporting into the General Manager, your duties will be,

• To answer inbound telephone calls dealing with customer needs
• Dealing with customer queries by email and internal messaging
• Liaising with other internal departments
• Undertake various admin tasks to facilitate our customer transactions
• Data processing/entry on various platforms
• Looking after an outbound consolidation process
• Running the Stock Administration process by administering the Receipt and Despatch of goods
• Liaising with Drivers, Customers and Colleagues to ensure delivery performance is met
• Flexibility required to cover holidays

Experience Required

• You must have the ability to manage your workload efficiently to achieve maximum customer satisfaction
• Excellent people skills with the ability to communicate across all levels
• Previous experience of working in similar roles is essential
• Demonstrate clearly that you can work on your own initiative

Essential Details

Position – Customer Service Advisor

Experience in – Telephone/Administration Experience is essential

Location – Stoke-on-Trent

Salary – £9.23+ additional benefits package

For additional information please contact Katie Meakin on 01782 970814 or applications@h2consultancy.co.uk.

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